wj8 Privacy Policy
How your personal information is collected, stored, and protected — wj8's full privacy policy is described in detail here.
Introduction and Scope
This privacy policy applies to all users of the wj8 platform. Please read this page carefully — by using the platform, you are considered to have accepted the terms of this policy.
Purpose of This Policy
wj8 is a trusted online gaming and betting platform in Bangladesh. We place the highest importance on the privacy of our users. The purpose of this privacy policy is to clearly inform you how wj8 collects your personal information, for what purposes it is used, and how that information is kept secure. This policy applies to you when you use our services through the wj8 website, mobile application, or any other digital channel.
We believe that transparency and trustworthiness are the foundation of a lasting relationship. That is why we strive to remain fully transparent about how we handle your information.
What Information We Collect
Types of Personal Information
When registering an account and using services on wj8, we may collect the following types of information:
- Full name and date of birth
- Email address and mobile number
- Residential address
- National ID or passport details (for identity verification)
- Payment information — such as bKash, Nagad, Rocket, or Upay account numbers or bank account details
- Account login details (username and encrypted password)
Automatically Collected Information
When you use the wj8 platform, our system automatically collects certain technical information. This information is primarily used to ensure platform security and improve the user experience:
- IP address and device identification information
- Browser type and operating system
- Time spent on the platform and list of pages visited
- Information collected through cookies and similar tracking technologies
- Transaction history and gaming activity logs
Purpose of Using Information
How Information Is Used
wj8 uses the information it collects solely for the following purposes:
- To complete account registration and identity verification processes
- To securely process financial transactions including deposits and withdrawals
- To provide 24/7 live chat support and customer service in Bengali
- To ensure account security and prevent fraud
- To ensure responsible gaming and verify age
- To improve service quality and develop new features
- To inform you about relevant promotional offers and bonuses (only with your consent)
- To fulfill legal obligations and assist in dispute resolution
Marketing Communications
wj8 will never send you promotional messages without your prior consent. You can stop receiving marketing messages at any time by contacting us via email or from your account settings. However, transaction-related and security-related messages will continue to be sent, as they are an integral part of the service.
Sharing Information with Third Parties
Information Disclosure Policy
wj8 never sells your personal information or shares it with third parties for commercial purposes. However, in specific circumstances, the following parties may access your information:
- Payment processing partners — bKash, Nagad, Rocket, Upay, and banking institutions — to process transactions
- Identity verification service providers — to complete the KYC process
- Technology and hosting partners — who operate under confidentiality agreements
- Law enforcement agencies — if there is a legal obligation or court order
Beyond the cases listed above, none of your information will be shared with third parties.
Third-Party Accountability
All third parties with whom we share information are bound by strict confidentiality agreements. They may use the information only for the specified purpose and may not share it with any additional parties. wj8 regularly reviews the privacy practices of its partners.
Cookies and Tracking Technologies
Use of Cookies
Cookies and similar web technologies are used on the wj8 website and platform. Cookies are small data files stored on your device. We use the following types of cookies:
- Essential cookies — to maintain login sessions and ensure security
- Functionality cookies — to remember your preferences and personalize the user experience
- Analytics cookies — to analyze and improve platform performance
You can manage cookies at any time by changing your browser settings. However, please note that disabling certain essential cookies may affect some platform functionality.
Data Security Measures
Security Technology
wj8 applies industry-standard security measures to keep your information secure. The security technologies used on our platform include:
- SSL (Secure Socket Layer) encryption — the highest level of encryption is ensured for all data transfers
- Sensitive information stored in the database is protected using AES-256 encryption
- Two-Factor Authentication is provided
- Regular security audits and vulnerability assessments are conducted
- Firewalls and intrusion detection systems remain active
Data Retention Period
wj8 retains your information only for as long as necessary. Generally:
- Information for active accounts is retained for as long as the account remains active
- Financial transaction records are retained for the period required by legal obligations
- After an account is closed, some information may be retained for a limited period for security and fraud prevention purposes
- Once legal requirements are met, information is securely deleted or anonymized
Your Rights and Controls
Data Access and Correction
You may request to view the information wj8 holds about you at any time. If any information is incorrect or incomplete, you may request a correction. We will respond to your request within a reasonable timeframe.
Request for Data Deletion
In certain circumstances, you may request that your personal information be deleted. However, it may not be possible to delete information related to legal obligations or ongoing transactions. Our support team will assist you in this regard.
Objection to Processing
You may object to the processing of your information for specific purposes, particularly in the case of marketing communications. Upon receiving your objection, we will stop processing your information for that specific purpose.
Data Portability
You may request a copy of the information held about you in a structured format. To make this request, contact our support channel and, after identity verification, we will provide your information.
Protection of Minors
Age Restriction
wj8 provides services only to individuals aged 21 or older. We do not intentionally collect any information from minors. Age verification is mandatory during the registration process. If we learn that a minor has created an account using false information, we will immediately close that account and delete all related information.
If you believe a minor is using our platform, please notify our support team immediately.
Policy Changes and Updates
Notice of Changes
wj8 reserves the right to update this privacy policy as needed. For any significant changes, we will notify you in the following ways:
- A notification will be sent to your registered email address
- A notification will be displayed on the platform homepage
- The date of the most recent update will be noted at the top of this page
If you continue to use the platform after a revised policy is published, you will be considered to have accepted the updated policy. We therefore recommend reviewing this page regularly.
Applicable Law
This privacy policy is governed by the laws of Bangladesh and relevant data protection regulations. Any disputes arising from this policy will be resolved in accordance with applicable law in Bangladesh.
Contact and Support
Privacy-Related Contact
If you have any questions, comments, or requests about this privacy policy, or if you wish to exercise any rights regarding your information, please contact us:
24/7 live chat in Bengali — contact us directly from the support section of the platform.
Email: [email protected]
We generally respond to emails within 24 hours. For urgent matters, contacting us via live chat will get you the fastest response.